Return and Refund Policy for KOMI Custom Seat Covers
At KOMI, we take pride in offering high-quality, custom-fit seat covers tailored to your vehicle. Your satisfaction is our top priority, and we’re here to help if something isn’t quite right with your order. Please read our return and refund policy below.
1. Eligibility for Returns
Due to the custom nature of our products, we can only accept returns for the following reasons:
*Incorrect product received (e.g., wrong size, color, or design).
*Manufacturing defects or damage upon arrival.
*Fitment issues caused by production errors.
Non-Returnable Items:
*Products customized to unique specifications provided by the customer.
*Items damaged due to misuse, improper installation, or wear and tear.
2. Return Process
To initiate a return, contact our customer service team at [email address] within 14 days of receiving your order.
*Provide your order number, photos of the issue, and a description of the problem to expedite the process.
*If eligible, you’ll receive a Return Merchandise Authorization (RMA) number and detailed instructions.
*Note: Returns without an RMA number will not be accepted.
3. Refund Policy
*If the return is approved, we will process a refund to your original payment method within 30 business days of receiving the returned item.
*Full Refunds: Available for returns due to errors on our part (e.g., incorrect product or manufacturing defect).
*Partial Refunds: For cases where items are returned damaged or incomplete.
4. Exchanges
We are happy to replace defective or incorrect items. Please follow the return process outlined above to request an exchange.
5. Shipping Costs
*If the return is due to our error, we will cover the return shipping costs.
*For all other cases, customers are responsible for return shipping fees.
6. Customization Disclaimer
As our products are made to order, we encourage customers to double-check their vehicle information and customization details before placing an order. We cannot offer refunds or returns for errors in customer-provided information.
7. Contact Us
*For questions or assistance with your return or refund, please contact us at:
Email: [your email address]
Phone: [your phone number]
*We’re committed to ensuring your experience with KOMI is exceptional. Thank you for choosing us to protect and enhance your vehicle!